Questions And Answers
We get quite a varied range of questions via our Technical Support phone line, and we’re more than happy to help where we can. We’ll feature some of the more regular questions in this newsletter in case any of the answers are of interest.
I’ve just purchased some new Shure in ear earphones, as they are pretty expensive are there any tips you can give for caring for them?
Hope you are enjoying the sound from the Shure earphones, they certainly offer a wide range of great sounding earphones.
There are two very common problems we see with Shure earphones, or any earphone really, that can easily be avoided.
The first common problem is a break in the cable by the jack plug, this probably makes up most of the earphone returns we have. This sort of cable break tends to be caused by pulling the wire to pull the plug out of the headphone socket. The easiest way to avoid this sort of cable break is to always disconnect the earphones by pulling the plug out of your player by holding the plug itself and not yanking on the cable!
The other common problem we see with Shure earphones are people saying they are getting a lower volume from one of the earbuds compared to the other. 9 times out of 10 this is caused by a build up of earwax in the narrow stem on the Shure earbuds. Shure do provide a ‘wire loop’ cleaning tool that can be used to scoop earwax out of the stems, but we would recommend to keep the earbuds clean before they get into that state – some of the sets of earphones we have had back have been horrendous with earwax clogging the stem and even part of the foam bud itself.
Hi, my Cowon J3 is rated for 64 hours of playback but I am experiencing a bit less when playing back my music, is this a fault with my player?
This is a question we get a lot and for the majority of cases it wouldn’t be a fault with the player. The time the player’s battery will last will depend on how the player is being used so all manufacturer’s will make a battery test with the player carrying out a specific task.
Cowon for example use the following settings when they measure the battery life of their players:
- Volume 15
- Standard earphones
- Playback of a 128kbps MP3 file
- No BBE+ or Equaliser settings
- Screen off
If you are using other settings then the battery life will be different. If you have a higher volume, or driving different earphones then the built in audio amplifier will be using more power which will reduce the battery life, likewise if the screen is always on this too will require power.
Using higher bit rate music files and using equaliser / BBE+ effects will also require further power by the main processor in the player due to all the extra calculations required for processing the music which will also reduce battery life.