We get quite a varied range of questions via our Technical Support phone line, and we’re more than happy to help where we can. We’ll feature some of the more regular questions in this newsletter in case any of the answers are of interest.

Can you tell me if 64GB SDXC cards are compatible with Cowon’s latest players such as the X9?

No, SDXC cards are not compatible with the current range of Cowon players that feature memory card slots, such as the X9 and the Z2.

The Cowon players are only currently compatible with SD and SDHC (High Capacity) cards up to 32GB in size, the new SDXC (eXtended Capacity) cards are not supported.

As the cards are electrically the same in terms of the socket type and connection it may be possible that they are supported in the future through updates to the firmware, but for the time being please be aware we have received no information regarding this possibility from Cowon themselves.

I can’t transfer music files to my Cowon Z2 from my Apple Mac computer, can you help?

This is a problem we have heard from a couple of customers and it comes down to the format used by Android on the Z2. On the Z2 the internal memory is formatted as an NTFS partition.

By default in MacOS X, NTFS partitions are set to read only, so you can view the files on the Z2 when you have it connected via USB but are unable to write/copy files onto the player.

There are settings in MacOS you can edit to allow read/write access by default, and a quick search on the internet will bring up guides to show how to do this. However, as we do not have any Apple Macs ourselves here at AMP3 so we are unable to test of the solutions we have found ourselves.